Friends General Conference

Together we nurture the spiritual vitality of Friends

Gathering FAQs

This list is updated for the 2020 Virtual Gathering. 

Want to talk to someone coordinating a particular program or with a specific role? Use the Gathering Contact Form.

Virtual Gathering Info Desk

You can get assistance at the Virtual Gathering Zoom Info Desk (link is in your final details email!) or by calling 267-499-4210 during the days and times below. 

Sunday June 28

11:00am-1:00pm eastern / 8:00am-10:00am pacific

5:00pm-8:00pm eastern / 2:00pm-6:00pm pacific

Monday, June 29 - Friday, July 3

9:30-10:30am eastern/ 6:30-7:30am pacific *Monday and Thursday only

11:00-11:30am eastern/ 8:00-8:30am pacific Monday through Friday

12:00-1:30pm eastern/ 9:00-10:30am pacific Monday through Friday

3:30-4:00pm eastern/ 12:30-1:00pm pacific Monday through Friday

7:00-8:00pm eastern/ 4:00-5:00pm pacific Monday through Friday

Saturday, July 4

11:00am-12:00pm eastern / 8:00am-9:00am pacific

Questions about completing and paying registration

Questions about changing your registration form

Questions about Virtual Gathering options

Questions about Virtual Junior Gathering

Questions about Virtual High School Program

Read about the 2020 Virtual High School program

Other Questions

Completing Registration and Making Payments

I haven't received a confirmation email--am I registered?

Your confirmation is very likely in your Junk Mail or Spam Mail folder. Go find it and other emails from the Gathering! Read more about Gathering email being treated as spam. If you do not find your confirmation, please call the Gathering Office. Do NOT assume that your registration is complete without a confirmation letter.

I'm stuck in the online registration form and can't move on.  Help!

I click NEXT and nothing happens.  Scroll to the top of your screen to look for a red error message.  If you missed answering a required question or didn't use the required format (for example you used a space or a letter when a number was required), the form won't let you proceed to the next page.  But it will describe the error to you.

I've tried everything and I'm still stuck!  Click SAVE at the bottom of the page and leave a message at 215-561-1700, option 2 on the menu. We can finish your registration by phone. If you get stuck right before a deadline, we will check e-mail and phone messages for technical problems before closing those options.

How do I make a payment?

Please minimize use of "reward" credit cards. FGC pays twice the fees when you use a reward credit card, especially Mastercard World Elite and Visa Signature Preferred cards. To help FGC minimize the fees it pays, whenever possible:

  • Use a debit card instead of a credit card
  • Minimize use of “Mastercard World Elite” or “Visa Signature Preferred” reward cards. 

To make a payment by credit card:

  1. Follow this link for the Gathering event. 
  2. Click "Already Registered"
  3. Enter primary registrant’s name and email address, exactly as entered on the registration form.
  4. Enter Confirmation Number (it’s in the primary registrant’s confirmation email, or you can click on the request button).
  5. Click "OK" button.
  6. Click "Submit Payment" tab (only appears if you have a balance due).
  7. Complete credit card information, and the "Apply the Payment to Your Order" section.
  8. Double-check the amount at the top of the form. Is the total listed at the top really what you want to pay?
  9. Click "Submit Payment" button at the bottom of the page.

To make a payment by check (if necessary - payment online is preferred):

Make out the check to Friends General Conference and write "Gathering" in the memo line along with the names of everyone you're paying for

Mail the check to:

Friends General Conference

1216 Arch St, #2B

Philadelphia, PA 19107

I'm having trouble making a credit card payment online. What should I do?

  1. Make sure that the amount you’ve entered as your total payment is equal to or less than the balance due on your account—the form won’t let you overpay. (If you want to make a donation, we can add that to your registration.)
  2. If paying less than the total due on your account, make sure you have itemized your payment (for example, if you want to make a payment of $100, you need to say whether you want that applied to your program fee, housing, etc). You can’t pay more than is due on any single item, and the total in those item boxes must add up to your total payment.
  3. Check the formatting of your total payment. It should have a dollar amount, decimal point, and cent amount, with no dollar sign or other punctuation. For example, if you were paying $100, your total amount should look like this: “100.00” not like “$100.00” or “100”.
  4. Please make sure that your billing name and address exactly match your credit card bill. Slight variations (such as “Ave” instead of “Avenue”) can prevent your charges from going through for some banks.
  5. If you still have problems, click "Needs staff processing" to complete your registration form and contact the Gathering Office (215-561-1700, option 2 on the menu, or [email protected]).

How do I make a partial payment at the end of my registration form?

If the above instructions don't help, then click "Needs staff processing" as your payment option and contact the Gathering Office. Do not leave your credit card number on our voice mail!

I made a larger credit card payment than I intended.  What should I do?

Send an email to [email protected] with your name, the amount you charged, and the amount you wanted to charge. We can only issue a credit to your card once your bank has processed the transaction (not necessarily the same day). Please do not send your credit card number to us via email and do not leave it on our voicemail!

Changing Your Registration Form

How do I enter my completed registration to change it?

Option A (easiest method): Use link in primary registrant's confirmation email

  1. Follow the “View or modify your registration” link from the primary registrant’s confirmation email
  2. Enter Confirmation Number (it’s in your confirmation email)
  3. Click "OK" button
  4. Click "Modify" button
  5. Choose either the “Information” or the “Registration” links on far right for the appropriate person
    • Information” is the first set of questions you answered, all the way up to financial aid
    • “Registration” is for the workshop and fee-related choices - like housing and shuttles - you made, and the follow up questions
  6. Make desired changes
  7. Click NEXT Button until  you see a FINISH button
  8. Click FINISH

Option B: Use generic link to completed registration forms

  1. Follow this link for the Gathering event 
  2. Enter primary registrant’s name and email address, exactly as entered on the registration form
  3. Enter Confirmation Number (it’s in the primary registrant’s confirmation email, or you click on the request button)
  4. Click "OK" button
  5. Click "Modify" button
  6. Choose either the “Information” or the “Register” links on far right for the appropriate person
    • Information” is the first set of questions you answered, all the way up to financial aid
    • “Registration” is for the workshop and fee-related choices - like housing and shuttles - you made, and the follow up questions
  7. Make desired changes
  8. Click NEXT Button until  you see a FINISH button
  9. Click FINISH

I changed my registration.  Why is my bill wrong?

When you ask us to change a financial item, the registration software adds the cost for the new item (the double) to your bill.  But it does not remove the cost for the old item (the single).  Staff has to do this manually. Please allow several days for us to correct your account and send you an updated financial statement.

How do I cancel?

All cancellations must be submitted in writing (email, fax, or postal mail) or completed online by the registrant. We strongly recommend that anyone cancelling one person from a multi-person registration contact us rather than cancelling online. Cancellation fees apply, except in a few circumstances. Read the cancellation policy & instructions for how to cancel.

Questions about Virtual Gathering options

I don't want to go to activity "______" that is part of my registration.

What you attend is up to you. If you don't want to - or are unable to - attend every event, that's ok. We do ask that you attend your workshop sessions. Those have a limited capcity, and if you register but don't attend, you could be keeping that spot from someone who wants to attend. There are a few workshops that said part-time attendance is ok - so it's fine if you don't attend every session of those workshops. 

But what if I only want to go to activity "_____"?

We require registration for all Virtual Gathering events. We are offering several different event packages that range from all Virtual Gathering events to only a few specific events. If you don't find a package that fits with what you want to attend, choose the event package that contains all the activities you want to attend and adjust your payment as you are led.  

When will I get access to the events I registered for?

You will recieve emails with links to events you registered for a day or two before the event. For afternoon activities, a daily email will go out with the links to that day's activities. 

Can I sign up for more than one workshop?

If you want to attend workshops in different time blocks (ex: a Sunday 6/29 workshop and a Monday-Friday workshop), then yes, you may sign up for more than one workshop. You are able to do this in your Gathering registration. We do ask that you make an additional contribution for taking a second workshop. 

Other Questions

Do you have advice for people who are new to the Gathering?

Yes! Once you're at Gathering, there are many choices about what to do. We're compiled some suggestions for first time attenders for self care, connection, staying grounded, and navigating the event. Read Tips for First Time Attenders at the Gathering.

Can I come to the Gathering from outside the US, Canada, & Mexico?

Everyone is welcome at the Gathering, and each year we have a number of Friends from other continents and other branches in the Religious Society of Friends. However, as an organization, our core mission and our core constituency is serving Friends in Canada, the United States, and Mexico. Read more about attending the Gathering if you're coming from outside the US, Canada, & Mexico.

Can I come to the Gathering if I'm not Quaker?

Yes, but read our tips for a non-Quaker at the Gathering

How do I contact someone about a specific program or activity?

Use the Gathering Contact Form


Don't see the answer to your question here?

Email us at [email protected], or call 215-561-1700, ext. 2